Privacy and Security
No. We don't get involved in the payment or item delivery between users. If someone tells you that they are going to make a payment or deliver items through us, they are not honest with you. Even if they link you back to our website, we don't offer these kinds of services.
No. We do not store or have any access to your Stripe account or bank details. We always use Stripe to process your payments outside Swapific UK securely.
No. We never send any SMS messages, emails or make phone calls asking you for your Stripe account or bank details or any financial information. If you get one, it's not us.
If you think your account has been hacked, you need to contact us, and we will disable your account. Then you must change your password and confirm to us that you have done so. Once we make sure that you are the rightful owner of your account and the password is changed, we will enable your account again.
Listings on Swapific UK
Nothing. Listing an item on Swapific UK is free.
Swapific UK displays photos in landscape orientation. If you upload a vertical photo, we will automatically crop and fit it in landscape specification. Sometimes this will result in losing item details.
To make the most of your item's presentation.
To make the most of your item's presentation.
- Take photos in landscape orientation
- Use clear, focused, and zoomed to your item photos. Avoid busy backgrounds, low resolution and blurry images
- Take a picture of your item in a neutral background colour; E.G. If your item is in red don't place it against a red background
- Upload your video onto YouTube
- On your YouTube video page click "Share" and copy your YouTube video link, E.G. "https://youtu.be/p8vR2FB1PGM"
- Paste your YouTube video link in the "Add a video" section when listing a new item or revising your listing
To update your listing is very easy.
- Open the user menu by clicking on your name on the top-right hand side of the screen
- Select the area your listing is in- "Your active listings", "Your draft listings" or "Your expired listings"
- Select the listing you want to revise
- Tap the 'Edit' button located underneath your ad's Title. If you are browsing on a mobile device, tap the three dots "..." above your listing's photos to reveal the 'Edit' button
Listings have 30 days on Swapific UK. Are you sure it hasn't just expired?
We may have deleted or unpublished your listing, or we have blocked your account from being able to post on the site. This could have happened because you broke our rules and we decided to restrict your access, or your account has been hacked.
We always send an email if there was something wrong with your listing.
We may have deleted or unpublished your listing, or we have blocked your account from being able to post on the site. This could have happened because you broke our rules and we decided to restrict your access, or your account has been hacked.
We always send an email if there was something wrong with your listing.
Listing boosts
Listing boosts will make your item stand out by boosting it on top of the free listings. Boosted listings receive significant views increase and a better chance to sell.
Whether your listing is published, saved as a draft, or it is a new listing. You can boost your listing at any time.
For new listings: When you list a new item, select your boost option in the "Boost your listing" section. Add all the required item information and click "Publish listing".
For published or draft listings: Go to your listing page and click the "Revise this listing" button located above your listing's photos. If you are browsing on a mobile device, tap the three dots "..." above your listing's photos to reveal the "Revise this listing" button. Scroll down to the "Boost your listing" section, select your boost option and click "Publish listing".
We will add your selected boost to your shopping cart, and your listing will get boosted right after you make payment.
For published or draft listings: Go to your listing page and click the "Revise this listing" button located above your listing's photos. If you are browsing on a mobile device, tap the three dots "..." above your listing's photos to reveal the "Revise this listing" button. Scroll down to the "Boost your listing" section, select your boost option and click "Publish listing".
We will add your selected boost to your shopping cart, and your listing will get boosted right after you make payment.
There are three listing boosts currently available.
- The "Spotlight" boost, will add a copy of your listing in the "Spotlight" section on top of the free listings on the Swapific UK home page. View example
- The "Promote" boost, will add a copy of your listing on other listing pages in the same listing category. View example
- The "Feature" boost, will add a copy of your listing in the "Featured" section on top of the free listings in the listing category. View example
Listing boosts can be removed from your shopping cart before you make payment. Once you have paid the listing boost will be activated. Active listing boosts can not be deactivated, and we won't be able to refund you if you change your mind, so please make sure you choose the listing boosters you want. Listing boosters can not be removed or transferred to another listing.
Accountability
Sellers on Swapific UK are rated. When you buy or swap an item on Swapific UK, you can rate your experience with the seller. The rating you give is then added to the seller's feedback score.
Swap deals or sales failing to follow-through put both the seller's reputation and rating at risk. Don't hesitate to request information from a seller. You can always reach out to the seller before making a swap or buying an item.
Sellers are encouraged to share as much background information as possible so buyers can make informed decisions about the items they swap or buy. If a seller has no demonstrable rating or doesn't share essential information, buyers should consider that.
Swap deals or sales failing to follow-through put both the seller's reputation and rating at risk. Don't hesitate to request information from a seller. You can always reach out to the seller before making a swap or buying an item.
Sellers are encouraged to share as much background information as possible so buyers can make informed decisions about the items they swap or buy. If a seller has no demonstrable rating or doesn't share essential information, buyers should consider that.
For sold items, the seller is responsible for shipping and delivery of their sold items.
For swapped items, both parties are responsible for completing and fulfilling the transaction to the best of their abilities.
Their fundamental obligation is to honestly address any concerns, and deliver the sold or swapped item at the agreed time.
We expect both parties to be open and honest with their buyers during all stages of their listing's life cycle.
At the same time, buyers must understand that Swapific UK is not a store. As Swapific UK does not offer refunds, we encourage buyers and swappers to investigate the listed item first, and to vet the seller thoroughly, before making a payment or swap.
For swapped items, both parties are responsible for completing and fulfilling the transaction to the best of their abilities.
Their fundamental obligation is to honestly address any concerns, and deliver the sold or swapped item at the agreed time.
We expect both parties to be open and honest with their buyers during all stages of their listing's life cycle.
At the same time, buyers must understand that Swapific UK is not a store. As Swapific UK does not offer refunds, we encourage buyers and swappers to investigate the listed item first, and to vet the seller thoroughly, before making a payment or swap.
Swapific UK does not issue refunds. Transactions are between sellers and buyers directly.
To request a refund for a purchased item, please contact the seller. To message a seller, visit the seller's profile page where you can then click the "Send a private message" button.
Swapific UK is not a store; it's a place where sellers to exhibit their items. Transactions on Swapific UK must be made in good faith. For more information, please visit our Terms of Use.
To request a refund for a purchased item, please contact the seller. To message a seller, visit the seller's profile page where you can then click the "Send a private message" button.
Swapific UK is not a store; it's a place where sellers to exhibit their items. Transactions on Swapific UK must be made in good faith. For more information, please visit our Terms of Use.
Our Trust & Safety team reviews any listings flagged internally or reported by members of the Swapific UK community. They look for violations of Swpaific UK's rules and take the appropriate administrative action according to our Terms of Use.
If you'd like to report a listing, please use the "Report" button on the listing page. This will flag the listing to our Trust & Safety team, who will perform a full review.
If you'd like to report a listing, please use the "Report" button on the listing page. This will flag the listing to our Trust & Safety team, who will perform a full review.
It's the seller's responsibility to make sure the item is delivered to you. Swapific UK doesn't step into the delivery process itself or manage the fulfilment and shipment of purchased items.
Our site operates on a system of trust and buyers ultimately decide the validity and worthiness of a listing by choosing to either accept it for swap or purchase it.
For more information, please consult our Terms of Use.
Our site operates on a system of trust and buyers ultimately decide the validity and worthiness of a listing by choosing to either accept it for swap or purchase it.
For more information, please consult our Terms of Use.
We have a dedicated Trust & Safety team that monitors the system for suspicious activity. Our Trust & Safety team screen reports sent to us by our community and take action if they find something that does not align with our rules.
Our Trust and Safety team also tracks users' rating and feedback record as comprehensively as possible to help ensure seller accountability. We may adjust our policies based on feedback from buyers, sellers and swappers, and data aggregated across listings. Some actions taken may include:
For more information about how Swapific UK works, visit our Trust & Safety page.
Our Trust and Safety team also tracks users' rating and feedback record as comprehensively as possible to help ensure seller accountability. We may adjust our policies based on feedback from buyers, sellers and swappers, and data aggregated across listings. Some actions taken may include:
- Reaching out to sellers and reminding them to post shipping and delivery updates as well as respond to buyers messages
- Revoking account privileges, including the ability to list another item on Swapific UK
- Suspending or restricting accounts if there is sufficient evidence of abuse against our system or trust of others.
For more information about how Swapific UK works, visit our Trust & Safety page.
Seller rating
When you buy or swap an item on Swapific UK, you can rate your experience with the seller. The ratings you give are then added to the seller's overall feedback score and detailed Seller Feedback Profile.
You can view the seller's overall feedback score in the User information section on their listing's page, beneath their username - displayed as a percentage. If a seller has a feedback score of 99.7%, it means that 99.7% of the buyers who left feedback for that seller had a positive experience.
For a more detailed view of a seller's performance, you should look at their detailed Seller Feedback Profile too. This is a breakdown of how buyers have rated that seller in the following areas:
To view a seller's detailed feedback, go to their Feedback Profile by selecting the seller's overall feedback score in the User information section on their listing's page, beneath their username. Here you'll find detailed feedback and ratings to the two different areas.
You can view the seller's overall feedback score in the User information section on their listing's page, beneath their username - displayed as a percentage. If a seller has a feedback score of 99.7%, it means that 99.7% of the buyers who left feedback for that seller had a positive experience.
For a more detailed view of a seller's performance, you should look at their detailed Seller Feedback Profile too. This is a breakdown of how buyers have rated that seller in the following areas:
- Item description: How accurately the seller described their item?
- Communication: Did the seller communicate well with their buyer?
To view a seller's detailed feedback, go to their Feedback Profile by selecting the seller's overall feedback score in the User information section on their listing's page, beneath their username. Here you'll find detailed feedback and ratings to the two different areas.
You can leave detailed seller ratings and feedback for the items you've purchased or swapped on the Leave Feedback page.
Rate your experience as positive, neutral, or negative. Leave detailed seller ratings to the two different areas, Item description and Communication, and add a descriptive comment.
Rate your experience as positive, neutral, or negative. Leave detailed seller ratings to the two different areas, Item description and Communication, and add a descriptive comment.